Terms of Service
Last updated: 3 August 2026
Operator:AIKIT (Pty) Ltd (“FieldForce”, “we”, “us”), registration number 2026/597378/07, registered at Unit 9, 145 Hornbill Avenue, Douglasdale, Sandton, Gauteng, 2191, South Africa. AIKIT (Pty) Ltd is not currently registered for VAT. Contact: tiaanj@gmail.com.
These Terms govern your access to and use of the FieldForce quote-to-cash platform at fieldforce.business and related services (the “Service”). By creating an account or using the Service you agree to these Terms. If you are accepting on behalf of a business, you confirm you are authorised to bind that business.
1. The Service
FieldForce provides a cloud-based quote-to-cash operating system for field-service businesses, including quoting, scheduling, project management, invoicing, receivables tracking, and messaging (including WhatsApp where enabled). Features vary by plan.
2. Accounts and business tenants
When you register you create (a) a business workspace (“tenant”) and (b) a user account. You are responsible for the accuracy of the information supplied, for all activity under your account, and for keeping your login credentials secure. You must notify us promptly of any unauthorised use.
3. Plans, fees and billing
Paid plans are billed monthly in South African Rand (ZAR) at the prices shown on our pricing page (currently Starter R499, Growth R999, Pro R2,499 per month). AIKIT (Pty) Ltd is not currently registered for VAT, so no VAT is charged on these fees and invoices are issued without a VAT component. Should we become VAT-registered, prices will be treated as inclusive of VAT at the applicable rate and tax invoices issued accordingly. Payment is processed by our third-party payment provider, Paystack. By subscribing you authorise recurring charges until you cancel. Prices may change on 30 days’ notice. Fees already paid are non-refundable except where required by law or expressly stated.
4. Free tier, demo and trials
Demo and any free access are provided “as is” for evaluation and may be changed or withdrawn at any time. We may set usage limits.
5. Your content and data
You retain ownership of the data you and your clients put into the Service (“Customer Data”). You grant us a limited licence to host, process and display Customer Data solely to provide the Service. You are responsible for having a lawful basis (including any required consents under POPIA) for the personal information of your own clients that you process through the Service. Our handling of personal information is described in the Privacy Policy.
6. Acceptable use
You agree not to: use the Service unlawfully; send spam or unlawful direct marketing; upload malware; attempt to breach security or access other tenants’ data; reverse engineer the Service; or resell it without our written consent. We may suspend accounts that breach these Terms or create risk to the platform or other users.
7. Messaging and WhatsApp
Where you use messaging features (including WhatsApp Business), you must comply with the applicable platform policies (including Meta’s WhatsApp Business Policy) and with POPIA. You are the sender of, and responsible for, messages to your clients. We provide the tooling; you provide the consent and content.
8. Availability and support
We aim for high availability but do not guarantee uninterrupted service. Support is provided via tiaanj@gmail.com during business hours. Scheduled maintenance may occur.
9. Third-party services
The Service integrates with third parties (e.g. Paystack, Meta/WhatsApp, Supabase, email providers). Your use of those is subject to their terms. We are not responsible for third-party outages or acts.
10. Intellectual property
We and our licensors own the Service, software, and branding. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.
11. Warranties and liability
The Service is provided “as is” and “as available”. To the maximum extent permitted by law we disclaim implied warranties. Nothing limits liability that cannot be limited by law (including under the Consumer Protection Act where it applies). Subject to that, our total liability for any claim is limited to the fees you paid in the three months before the claim. We are not liable for indirect or consequential loss, or for loss of profit, revenue or data.
12. Indemnity
You indemnify us against claims arising from your Customer Data, your use of the Service in breach of these Terms, or your breach of law (including POPIA or direct-marketing rules) in respect of your own clients.
13. Suspension and termination
You may cancel at any time; access continues until the end of the paid period. We may suspend or terminate for material breach, non-payment, or legal risk. On termination we will make Customer Data available for export for 30 days, after which it may be deleted.
14. Changes to these Terms
We may update these Terms; material changes will be notified by email or in-app at least 14 days before taking effect. Continued use after that constitutes acceptance.
15. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa. Disputes are subject to the exclusive jurisdiction of the South African courts.
16. Contact
AIKIT (Pty) Ltd, Unit 9, 145 Hornbill Avenue, Douglasdale, Sandton, Gauteng, 2191. Email: tiaanj@gmail.com.